Privacy policy
Last updated: 19 October 2026
Blankwall Carpentry (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal data when you visit blankwallco.com, visit our storefront or buy from us. We are the data controller for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Blankwall Carpentry, 5 Sandgate Rd, Brislington, Bristol BS4 3PT, United Kingdom. Email: info@blankwallco.com. Phone: +44 7387 343746.
2. Information We Collect
• Information you give us: name, email address, phone number, billing and delivery address, and anything you include in messages or custom-size requests.
• Order information: products purchased, order value and order history.
• Payment information: processed securely by our payment providers. We do not store full card numbers.
• Device and usage information: IP address, browser type, pages viewed and referring website, collected through cookies and similar technologies.
3. How We Use Your Information
|
Purpose |
Lawful basis |
|
Process, deliver and support your order |
Performance of a contract |
|
Respond to enquiries and custom-size requests |
Legitimate interests / steps before a contract |
|
Prevent fraud and keep our website secure |
Legitimate interests |
|
Keep tax and accounting records |
Legal obligation |
|
Send marketing emails |
Consent (you can unsubscribe at any time) |
|
Improve our website and measure advertising |
Consent (non-essential cookies) |
4. Sharing Your Information
We do not sell your personal data. We share it only with trusted service providers who help us run our business, including:
• Shopify, which hosts our store and processes payments
• Delivery carriers (Royal Mail, DPD and FedEx) to deliver your order
• Payment processors for card and Shop Pay transactions
• Email and analytics providers, where you have consented
• Authorities, where required by law
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.
5. Cookies
We use essential cookies to run our store, such as remembering your basket. With your consent, we also use analytics and marketing cookies. You can manage your choices through our cookie banner or your browser settings.
6. Data Retention
We keep order and transaction records for six years to meet UK tax and accounting requirements. Other personal data is kept only as long as needed for the purpose it was collected, then deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to our processing
• Data portability
• Withdraw consent at any time
To exercise any of these rights, email info@blankwallco.com. We will respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Security
We use appropriate technical and organisational measures to protect your data, including encrypted checkout and restricted access to customer information.
9. Children
Our website is not intended for children under 16, and we do not knowingly collect their personal data.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with its updated date.
11. Contact
For privacy questions, contact info@blankwallco.com or write to Blankwall Carpentry, 5 Sandgate Rd, Brislington, Bristol BS4 3PT, United Kingdom.